Cancellation and refund policy

You may request a refund of the course fee within 14 days of payment confirmation, provided that:

• You have watched no more than 10% of the total duration of the course videos, according to the platform watch history.
• You have not downloaded the paid learning materials that are available for download.
• You have not completed the course or received a certificate of completion.

Watching free previews does not count toward the usage percentage. When these conditions are met, the amount actually paid for the course is refunded.

You may cancel a booking and request a refund at least 48 hours before the first session.

After the course has started, or if you do not attend, a refund is not available merely because you changed your mind. This does not cover a cancellation by the academy or a failure to deliver the service as advertised.

If the academy cancels a session or changes its time and you cannot attend the replacement time, you may request a refund of the part that was not delivered.

You may ask for a review in the following cases, even when the change-of-mind conditions above do not apply:

• The amount was charged more than once for the same order; the extra amount is refunded after verification.
• Payment was confirmed but the purchased course or service was not made available.
• A technical fault on the platform prevented use of the content and was not fixed within 3 business days of a complete report.
• The course was cancelled, or the service delivered differed materially from the description published at the time of purchase.

The refund is for the full amount if the service was not delivered, or for the undelivered part if some of it was delivered. The student is told how the amount was calculated.

Submit your request through the support channel on the Contact page, and include:

• The name and phone number linked to the account.
• The order number and the name of the course or service.
• The reason for the refund request.
• Proof of payment when it is needed to verify the transaction.

We do not ask for a wallet PIN, a verification code, or full card details.

We review the request within 3 business days of receiving the information we need, and we tell you the decision and the reasons. Submitting a request does not mean it is approved or that the money has been returned.

If it is approved, we start the refund within 2 business days. When the amount appears depends on the payment method and the provider. We will tell you the expected timing when the refund is processed.

• The amount is returned to the original payment method when that is possible.
• For Fawry or mobile-wallet payments, if a return through the original method is not possible, an alternative method is agreed with the requester after their details are verified.
• A refund is not replaced with credit inside the platform unless you agree.
• The academy does not charge an administrative fee on an accepted refund request.

After the refund is completed, access to the course, or to the part that was refunded, is removed.

The refund is calculated from the amount actually paid after any discount, not from the original price.

Books and physical products follow a separate exchange and return policy, shown before you complete that purchase.

Each purchase is governed by the version of the policy shown when it was completed. Later changes are not applied retroactively in a way that reduces the student's rights.